Now Hiring - Director of Community Relations in New Berlin, WI

Director of Community Relations | Full-Time, On-Site Position

Heritage at Deer Creek | New Berlin, WI

Heritage Senior Living is hiring immediately as a result of our continuous company growth. As one of the country’s industry leaders, we provide exceptional senior care and services throughout Wisconsin.

Why you should join Heritage:

• **Immediate Pay - on-demand access to your pay as you work**
• **Benefit Hub - exclusive access to Discounts and Cash Back on everyday purchases**
• **Exceptional company benefits including, 401k with company match, Medical, Vision, Dental, Life Insurance, and an Employee Discount Program**

What makes a Director of Community Relations successful?

• Caring & compassionate attitude for others
• Excellent interpersonal skills; ability to connect with residents, families, and associates
• Strong ability to problem-solve and communicate complex issues; ability to work collaboratively with all co-workers
• Strong organizational and time management skills
• Experience in a CBRF and or CBRF setting is preferred

Responsibilities:

• Develop positive working relationships with health care professionals and community partners and nurture existing relationships to encourage growth in local markets
• Educate local professionals in the market on the Heritage Senior Living brand and services through frequent communication; build relationships to encourage referrals
• Set, manage and track goals including completed calls, mailings, leads generated, appointments set, deposits taken/sales closed, and presentations for each location producing qualified leads and appointments; record all activity in customer relationship management (CRM) software
• Develop strategies to increase opportunities to meet and talk to professionals to increase referrals
• Update and maintain references and leads in PCC/CRM

Requirements:

• Ability to speak, read and write English
• Strong computer skills and Outlook and Microsoft software
• Must submit and pass all applicable pre-employment and annual tests and meet all training and other applicable state and federal guidelines
• Willing to have a presence on weekends, evenings, and holidays as needed
• Ability to work independently as well as within a team environment

What you can expect from us:

• Hiring manager will contact you within 1-5 business days of your application submission
• Complete 1-2 interview(s) via phone, virtual video, or in-person interview and meet with immediate supervisor and mentor
• Upon receiving the job offer, review job description, and complete new-hire tasks and paperwork (via the Paycom app)
• Receive name badge, keys, and tour of the community
• Complete New-Hire Orientation, CBRF classes (as needed), and job-related training
• Receive continuous training to provide exceptional care and customer service to our residents

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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